Frequently Asked Questions
How much do you charge?
See our “What We Do” page here: http://pointssimplified.com/what-we-do/
When do I pay?
All clients are charged a $25 per person non-refundable fee, which gets the award search started. Once an award is found, and you’re satisfied with the itinerary and the award is booked, then the remainder of the fee is due. The $25 non-refundable fee is rolled into the final price of the booking. All money is due once the award is ticketed and completed.
What forms of payment do you accept?
We accept all major credit and debit cards via our secure online booking form.
Who pays for any airline taxes and fees?
If there are taxes and fees on your award ticket, such as a close-in booking fee, fuel surcharges or taxes (all charged directly by the airline), you pay those taxes and fees on the credit card you provide to us when you fill out your request form. When you authorize us to book an award, you’ll be notified of any fees charged directly by the airline and what amount has been charged to your credit card.
What if an award flight can’t be found?
If we don’t find an award flight, upgrade space or hotel to meet your requirements, you are not required to book. The only fee paid will have been the $25 per person non-refundable search fee. No final award booking fee will be charged until the award is ticketed.
Where can I book a revenue (paid) airline ticket or hotel reservation?
Contact our experts at Executive Travel at 402-435-8888 and we’d be happy to get this process started for you.
If I need to change my flight after you book it, what do I do?
Any changes to an award after booking are the responsibility of the customer. We suggest getting in touch with the airline directly to ask them about any changes.
Why would I use your service when I can just go onto the airline website directly?
Award searches are complex, and the award availability shown on an airline’s website is often a fraction of what really exists, for a variety of reasons. Our experts know the tips, tricks and resources to help find available awards.
Can you help me book an airline ticket as an award, and also a hotel stay using points?
How do you communicate with me once I submit a request?
Most communication is done via email, for security and privacy purposes. There may be an occasional issue where we need to speak with you via phone, and we’ll advise you of that if necessary.